Shipping policy

At TidyBroom, we aim to make ordering straightforward wherever you live. We provide free worldwide shipping on all orders.

Free Worldwide Shipping

Standard shipping is provided free of charge worldwide for eligible orders placed through our online store.

There is no minimum purchase amount required for our standard free shipping unless a different condition is clearly stated during a specific promotion.

Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

The delivery timeframe is an estimate and may vary depending on the destination, carrier operations, customs processing, public holidays, weather, or circumstances outside our reasonable control.

Order Processing

Orders may require processing before shipment. Once your order has been prepared and dispatched, available shipping or tracking information may be sent to the email address provided at checkout.

Processing time, when applicable, is separate from carrier transit time unless otherwise expressly stated at checkout.

International Orders

We ship internationally to destinations supported by our shipping partners.

International shipments may be subject to customs procedures or import requirements imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any import duties, taxes, customs charges, or similar governmental fees imposed by their destination jurisdiction where applicable.

Tracking

When tracking is available for your shipment, the relevant tracking information may be provided by email after dispatch.

Please allow time for the carrier's tracking system to register and update the shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

If you discover an error in your shipping address, contact support@tidybroom.rest as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Delayed Orders

Occasional delays can occur due to customs processing, carrier disruptions, severe weather, high-volume periods, or other circumstances outside our control.

If your order appears significantly delayed, please contact us with your order number so our customer support team can assist you.

Lost or Damaged Shipments

If your order is confirmed lost in transit or arrives damaged, contact us at support@tidybroom.rest.

We may request information reasonably necessary to investigate the shipment, such as your order number, photographs of damaged packaging or products, or carrier information.