Refund policy

At TidyBroom, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, we offer free returns and refunds within 30 days, subject to the terms below.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To help us process your request efficiently, please contact us at support@tidybroom.rest before sending any product back. Include your order number, the email address associated with the order, and the reason for your return.

Return Eligibility

To be eligible for a standard return, the item should generally:

Be returned within 30 days of delivery.
Be in its original or reasonably preserved condition.
Include the original packaging and included accessories, where applicable.
Be accompanied by proof of purchase or an identifiable TidyBroom order number.

We understand that an item may need to be opened or reasonably inspected to determine whether it is suitable for you.

Items that have been intentionally damaged, substantially altered, misused, or returned in a condition unrelated to normal inspection may not qualify for a full refund.

Free Returns

Eligible returns requested within the 30-day return period are free of charge.

Please contact us before returning an item. Our customer support team will provide the applicable return instructions. Products returned without contacting us first may experience processing delays.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If your product arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@tidybroom.rest.

Please include your order number and, where appropriate, clear photographs showing the issue. We will review the request and work with you toward an appropriate resolution, which may include a replacement or refund.

Refunds

Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase. Processing times after a refund is issued may vary depending on your bank, card issuer, or payment provider.

Original charges for services other than the product itself, if any were expressly selected and identified as non-refundable at checkout, may be treated separately where permitted by applicable law.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@tidybroom.rest.

We cannot guarantee cancellation once an order has entered processing or has been shipped. If the order can no longer be cancelled, you may request a return after receiving it in accordance with this policy.

Exchanges

If you would like a different item, please contact our customer support team. Depending on availability and the circumstances of the request, we may arrange an exchange or ask you to return the original item for a refund and place a new order.